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Career Opportunities

Support Services Residential Manager (RM)

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Application must be accompanied with a Cover Letter and Resume.

This position requires a working knowledge of multiple programs within the Developmental Disability System that includes: Section 11 & SLA, private pay (HSS), Qualified Service Provider (QSP) and Representative Payee delegated functions by Development Homes. The Support Services Residential Manager works closely with other agencies as a representative of Development Homes to ensure support needs are met. The RM may be the sole team representative or leader because not all of the programs have a DDPM or QSP for support.

  • Management of the Organization’s emergency relief pool including hiring, training, supervision, scheduling, and support (coaching and mentoring). Scheduling support through Float and Rover Staff for the Residential Department.
  • RM will carry a cell M-F 8 am to 5 pm to receive phone calls regarding scheduling support needed throughout Development Homes.
  • RM will respond timely to calls or texts.
  • Organizational efforts will be in place to ensure a system that takes the requests and follows up on whether they can be supported.
  • Schedules will be distributed monthly to other RM’s. Information will be collected on whether a shift could be filled or not or was filled by RM at the site.
  • Representative Payee duties will be completed according to the organization's procedures for Financial Policy.
  • Leads staff meetings providing direction, policy dissemination, and problem-solving to float emergency relief pool that fills in for all locations in the company, both residential and vocational as needed.
  • Through supervision of others, ensures people are supported in a way that promotes health and safety as well as promotes the development of social and daily living skills, independence, and development of relationships and social capital within the community.
  • Ensures participation in the development of Person Centered Support Plans (PCSP), including completion of assessments, service planning and implementation of objectives on a daily basis.
  • Assists individuals in budgeting and management of their personal funds.
  • Reviews and analyzes time-keeper and budget data to manage within the operational budget for the assigned unit while ensuring appropriate levels of staffing for individuals served.
  • Provides direct support to individuals on a limited basis, and provides or arranges for emergency/on-call back-up Monday through Friday 24 hours per day.
  • Responsible for supporting individuals in the attainment of their personal outcomes and dreams through the direction and management of services provided by a designated residential unit.
  • Primarily responsible for the continuous daily management of a group home or individualized supported living caseload.
  • Managers are responsible for ensuring proper staff ratios through interviewing and hiring, supervision, scheduling, training, performance evaluation, discipline and recognition of direct support staff.
  • Provides modeling to employees in a manner that inspires and motivates through positive coaching, good communication, and daily leadership.
  • Responsible to ensure a positive and respectful workplace.
  • Leads staff meetings providing direction, policy dissemination, and problem-solving to staff and lead staff.

Minimum Qualifications:

  • Must have experience working with people that have intellectual and developmental disabilities.
  • Supervisory experience or general supervision experience.
  • Current and valid driver's license, proof of auto insurance.
  • High School Diploma or GED.
  • Must be able to pass a pre-employment drug test, background and credit check.
  • Ability to safely position/transfer 50 lbs.
  • Associate Degree in rehabilitation counseling, special education, education, guidance, and counseling or a closely related human services field preferred.
  • Developmental Disabilities Certification from Minot State University preferred. Required to complete within the first 18 months of employment. 

What we offer you:

DHI offers competitive benefits packet!

  • Health and dental - Single plans are covered at 100%
  • Vision
  • Life and AD&D
  • 401k Plan.
  • Sick and vacation.
  • Educational scholarships.
  • Cell phone bill discount.
  • Rewarding and dynamic work environment.
  • Too many more to list.

Our Impact This Year

  • People Supported

    180

  • Dollars Raised

    50362

  • Employees

    480

  • Innes
    Innes
  • Consensus Council
    Consensus Council
  • North Dakota Community Foundation
    North Dakota Community Foundation
  • Hugo's Family Marketplace
    Hugo's Family Marketplace
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